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Wells Fargo fires workers for allegedly simulating keyboard activity to fake work

On Behalf of | Jun 28, 2024 | Firm News

Over a dozen Wells Fargo & Co. employees were fired last month for allegedly faking work activity on their computers, according to AdvisorHub.

The terminations were reported in disclosures filed with the Financial Industry Regulatory Authority.  The staffers worked in the Wells Fargo wealth and investment management unit, and many were employed in the escalations department responsible for trying to resolve customer complaints.

The filing said they were discharged May 8 following an internal investigation “after review of allegations involving simulation of keyboard activity creating impression of active work.”

The disclosures did not specify whether the employees were working from home.  Following the pandemic, Wells Fargo instituted a hybrid flexible policy that calls for most staffers to be in the office at least three days a week.

“Wells Fargo holds employees to the highest standards and does not tolerate unethical behavior,” a company spokesperson said in a statement.

It was not known whether the employees were utilizing devices known as “mouse movers” or “mouse jigglers” that have been deployed by some as an attempt to trick software used by employers to track worker activity.

These devices keep cursors jiggling on screen in a way that mimics mouse movement, making it appear that a worker is active at their computer and working when they’re not. There are also devices that automatically press keyboard keys, mimicking the act of typing.

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